What are the top personality traits or skills sets that make a contractor successful at the TSC?
- Windows Microsoft application experience
- Troubleshooting IT related issues (preferably with call center experience)
- iOS (iPhone, iPad) application support and troubleshooting
- Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device
- Driven to help and support clients with outstanding customer service.
- Ability to meet attendance expectations.
Minimum Qualifications
o High School Diploma or equivalent
o 1 year of IT service/help desk operations experience
o Complete service requests and troubleshoot computer and device problems via the telephone & web channels
o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
o Strong client customer skills
o Ability to learn quickly and transfer essential knowledge to team members
o Capable analytical skills
o Teamwork is essential
o Strong communication skills
o Demonstrates work quality and efficiency
o Open and adaptable to change
o Passion for safety
Desired Qualifications
o Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
o 1 year of general customer service experience in retail, or call center sales or service role
o IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
o Qualitative and quantitative analytic & problem solving skills
o Ability to learn new concepts quickly
o Organizational skills
o Advanced verbal and written communication skills
o Proficient in Microsoft Excel and Word
o Is able to work independently or as part of a team
o Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
o Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
o Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
